Shipping Policy

Business & Fulfillment Disclosure

wellnessgearstore.com is operated by Redwood Basin Digital Media (doing business as Wellness Gear Store). We are an independent online retail store. Products sold on this Website are sourced from and fulfilled by third-party manufacturers and suppliers. When you place an order, it is transmitted to the applicable supplier or manufacturer, who is responsible for packaging and shipping your order directly to you. Our team coordinates with these suppliers to ensure your order is processed and delivered as described in our policies.

Health & Wellness Disclaimer

The products available on this Website are intended for general wellness and personal care purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any product descriptions, benefits, or results mentioned on this Website are for informational purposes only and are not medical claims. Always consult a qualified healthcare professional before using any wellness product, particularly if you have a pre-existing medical condition. Individual results may vary.

1. Introduction

Storefront: Wellness Gear Store
Legal Business Entity: Redwood Basin Digital Media

Wellness Gear Store is an independent online retailer owned and operated by Redwood Basin Digital Media. We curate and source wellness and comfort products from trusted third-party suppliers, who fulfill and ship orders directly to our customers. At Redwood Basin Digital Media, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on wellnessgearstore.com.

• Service name: Standard Shipping
• Processing time: 1 to 2 business days (subject to supplier availability)
• Transit/Delivery time: 2 to 7 business days
• Destination: Contiguous United States only
• Coverage: All products unless a product page says otherwise

2. Shipping Destinations

Contiguous United States Only

• We ship exclusively to addresses within the contiguous United States (lower 48 states)
• We do not ship to Alaska, Hawaii, U.S. territories, or international destinations
• We do not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

• Free Standard Shipping on orders totaling $100.00 or more
• Flat Rate Shipping: $60.00 on orders totaling less than $100.00

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays. Processing time is subject to the availability and processing schedule of our third-party suppliers and manufacturers.

Order Cut-Off Time: Orders placed before 2:00 PM PST on a business day will begin processing the same day. Orders placed after 2:00 PM PST, or on weekends and holidays, will begin processing the next business day.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size. Carriers are selected by our third-party suppliers and manufacturers based on the most efficient option for your delivery location.

Shipment Tracking

Every shipment includes tracking. Tracking information is generated by the fulfilling supplier or manufacturer and transmitted to us. You will receive a tracking link by email when your order ships. If tracking does not update within 3 business days of your shipment confirmation, please contact us.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery. Tracking is provided by the supplier or manufacturer fulfilling your order. Please allow up to 24 hours for tracking information to become active after you receive your shipment confirmation email.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 3 to 9 business day window, email us at support@wellnessgearstore.com or call 1-650-252-1619. We will coordinate with the fulfilling supplier or manufacturer and the carrier to investigate and resolve the issue.

Marked Delivered but Not Received

• Confirm your shipping address
• Check with neighbors or building management
• Contact us so we can assist with a trace — we will work with the supplier and carrier on your behalf

Damaged Packages

• Photograph the packaging and the item
• Contact us within 48 hours of delivery at support@wellnessgearstore.com
• We will coordinate with the fulfilling supplier or manufacturer to arrange a replacement or refund as appropriate

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will coordinate with the fulfilling supplier or manufacturer to send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. Returns are coordinated with our third-party suppliers and manufacturers — please contact us before sending any item back. See our full Return & Refund Policy for details.

• Return shipping: Customer is responsible for all return shipping costs
• Restocking fee: A 25% restocking fee applies to all approved returns
• Outbound shipping charges: Non-refundable unless the return is due to our error
• Refund timing: Refunds are processed within 7 business days after the return is received and approved, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

• Email: support@wellnessgearstore.com
• Phone: 1-650-252-1619
• Address: Redwood Basin Digital Media, 5725 S Valley View Blvd, Ste 5 PMB 196790, Las Vegas, NV 89118, United States
• Service hours: Monday to Friday, 9 AM to 5 PM PST. Orders placed after 2:00 PM PST may begin processing the following business day.

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.