Terms of Service

Business & Fulfillment Disclosure

wellnessgearstore.com is operated by Redwood Basin Digital Media (doing business as Wellness Gear Store). We are an independent online retail store. Products sold on this Website are sourced from and fulfilled by third-party manufacturers and suppliers. When you place an order, it is transmitted to the applicable supplier or manufacturer, who is responsible for packaging and shipping your order directly to you. Our team coordinates with these suppliers to ensure your order is processed and delivered as described in our policies.

Health & Wellness Disclaimer

The products available on this Website are intended for general wellness and personal care purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any product descriptions, benefits, or results mentioned on this Website are for informational purposes only and are not medical claims. Always consult a qualified healthcare professional before using any wellness product, particularly if you have a pre-existing medical condition. Individual results may vary.

1. Introduction

Wellness Gear Store is an independent online retailer owned and operated by Redwood Basin Digital Media. We curate and source wellness and comfort products from trusted third-party suppliers, who fulfill and ship orders directly to our customers. Welcome to Redwood Basin Digital Media ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at wellnessgearstore.com ("Website") and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

By placing an order, you also acknowledge that your order details (including name, shipping address, and phone number) will be shared with our third-party suppliers and manufacturers solely for the purpose of fulfilling and shipping your order, as further described in our Privacy Policy.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old, and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

• Provide true, accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability, including the availability of stock from our third-party suppliers and manufacturers. We reserve the right to limit the quantities of any products or services that we offer. In the event that a product becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or alternative where possible.

4.2 Pricing

Prices for our products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of products.

4.3 Payment Terms

• Accepted Payment Methods: Visa, Mastercard, American Express, PayPal, and other major credit and debit cards as displayed at checkout.
• Payment Processing: Payments are processed securely through Shopify Payments.
• Billing Information: You agree to provide current, complete, and accurate billing information.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product or service availability, including supplier or manufacturer stock limitations.
• Errors in the description or price of the product.
• Suspected fraudulent or unauthorized transactions.

5. Shipping and Delivery

5.1 Shipping Policy

Wellness Gear Store ships exclusively within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations. Orders are fulfilled and shipped directly by our third-party suppliers on our behalf. Orders placed after 2:00 PM PST may begin processing the following business day.

• Free Shipping: Orders totaling $100.00 or more qualify for free standard shipping.
• Flat Rate Shipping: Orders totaling less than $100.00 are subject to a flat shipping rate of $60.00.

For additional information on estimated delivery times and procedures, please refer to our Shipping Policy.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Because orders are fulfilled and shipped by third-party suppliers and manufacturers on our behalf, risk of loss and title for items pass to you upon the supplier's or manufacturer's delivery of the item to the carrier.

6. Returns and Refunds

We want you to be satisfied with your purchase. Below is a summary of our return and refund terms. For full details, please refer to our Return and Refund Policy.

• Return window: 30 days from the date of delivery
• Damage reporting window: 48 hours from the date of delivery
• Missing item reporting window: 7 days from the date of delivery
• Restocking fee: 25% of the product price for approved returns
• Outbound shipping charges: Non-refundable unless the return is due to our error
• Return shipping: Customer responsibility
• Refund processing time: 7 days after the return is received and inspected

Returns are coordinated with our third-party suppliers and manufacturers. Please contact us before sending any item back.

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including text, graphics, logos, images, and software, is the property of Redwood Basin Digital Media or its content suppliers and is protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.

7.3 Restrictions

You agree not to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission.
• Use any meta tags or other hidden text using our name or trademarks without our express written consent.

8. User Content

8.1 Submissions

If you submit or post any content ("User Content") to the Services, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display such content.

8.2 Prohibited Content

You agree not to submit any User Content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy.
• Infringes on any intellectual property or other proprietary rights of any party.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating Laws and Rights: Use the Services for any illegal purpose or in violation of any local, state, national, or international law.
• Disruption: Interfere with or disrupt the Services or servers or networks connected to the Services.
• Unauthorized Access: Attempt to gain unauthorized access to any portion of the Services or any other accounts, computer systems, or networks connected to the Services.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the Services.

10.2 No Warranty

We do not warrant that:

• The Services will meet your specific requirements.
• The Services will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the Services will be accurate or reliable.

10.3 Wellness Product Disclaimer

Products sold on this Website are intended for general wellness and personal comfort purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions and information are provided by manufacturers and suppliers and are for informational purposes only. Always consult a qualified healthcare professional before using any wellness product, particularly if you have a pre-existing medical condition, are pregnant, or are taking medication. Redwood Basin Digital Media makes no medical claims regarding any products sold on this Website.

10.4 Product Information Disclaimer

Product details, descriptions, specifications, and images displayed on this Website are supplied by third-party manufacturers and suppliers. While we make reasonable efforts to ensure accuracy, Redwood Basin Digital Media does not independently verify all product claims and is not responsible for inaccuracies in manufacturer-supplied content.

11. Limitation of Liability

In no event shall Redwood Basin Digital Media, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use the Services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Redwood Basin Digital Media and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to the Services.
• Your violation of any term of these Terms.
• Your violation of any third-party right, including intellectual property or privacy rights.

13. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.

15. Dispute Resolution

Informal Resolution:

If a dispute arises between the customer and the store, both parties agree to first attempt to resolve the matter informally. Customers can contact our support team at support@wellnessgearstore.com within 30 days of the issue arising.

Mediation and Arbitration:

If the dispute cannot be resolved through informal means, both parties agree that the dispute will be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in the United States, and the decision of the arbitrator will be final and binding.

Governing Law:

This agreement and any dispute arising from it will be governed by the laws of the State of Nevada, without regard to its conflict of law provisions.

Class Action Waiver:

Customers agree that any dispute will be resolved individually, and not as part of any class action, consolidated, or representative proceeding.

Exceptions:

Either party may bring a claim in small claims court if eligible or seek injunctive relief for alleged infringement or misuse of intellectual property rights.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in effect.

17.2 Entire Agreement

These Terms constitute the entire agreement between us regarding our Services and supersede any prior agreements.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18. Contact Information

If you have any questions about these Terms, please contact us:

• Company Name: Redwood Basin Digital Media (doing business as Wellness Gear Store)
• Address: Redwood Basin Digital Media, 5725 S Valley View Blvd, Ste 5 PMB 196790, Las Vegas, NV 89118, United States
• Email: support@wellnessgearstore.com
• Phone: 1-650-252-1619

Hours: Monday to Friday, 9 AM to 5 PM PST. Orders placed after 2:00 PM PST may begin processing the following business day.