Return and Refund Policy

Effective Date: 2026-03-11

Business & Fulfillment Disclosure

wellnessgearstore.com is operated by Redwood Basin Digital Media (doing business as Wellness Gear Store). We are an independent online retail store. Products sold on this Website are sourced from and fulfilled by third-party manufacturers and suppliers. When you place an order, it is transmitted to the applicable supplier or manufacturer, who is responsible for packaging and shipping your order directly to you. Our team coordinates with these suppliers to ensure your order is processed and delivered as described in our policies.

Health & Wellness Disclaimer

The products available on this Website are intended for general wellness and personal care purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any product descriptions, benefits, or results mentioned on this Website are for informational purposes only and are not medical claims. Always consult a qualified healthcare professional before using any wellness product, particularly if you have a pre-existing medical condition. Individual results may vary.

1. Overview

Wellness Gear Store is an independent online retailer owned and operated by Redwood Basin Digital Media. We curate and source wellness and comfort products from trusted third-party suppliers, who fulfill and ship orders directly to our customers. At Redwood Basin Digital Media, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through wellnessgearstore.com.

Summary

• Region: Continental United States only (48 contiguous states). We do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes that cannot accept carrier delivery.
• Return window: 30 days from the date of delivery
• Damage reporting window: 48 hours from the date of delivery
• Missing item reporting window: 7 days from the date of delivery
• Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
• Return method: By mail
• Return shipping / label: Customer responsibility
• Restocking fee: 25% of the product price for approved returns
• Outbound shipping charges: Non-refundable unless the return is due to our error
• Refund processing time: 7 days after the return is received and inspected
• Fulfillment: Orders are fulfilled by third-party manufacturers and suppliers

2. Contact Information

To start a return or report damage, contact our customer service team:

• Email: support@wellnessgearstore.com
• Phone: 1-650-252-1619
• Address: Redwood Basin Digital Media, 5725 S Valley View Blvd, Ste 5 PMB 196790, Las Vegas, NV 89118, United States

Hours: Monday to Friday, 9 AM to 5 PM PST. Orders placed after 2:00 PM PST may begin processing the following business day.

3. Eligibility for Returns

Returns are accepted under the following conditions:

• The item arrived damaged, defective, or incorrect and was reported within 48 hours of delivery
• The customer wishes to return a non-defective item within 30 days of delivery
• The product is returned within 30 days of delivery
• The item is unused and includes all original packaging and accessories
• Missing items are reported within 7 days of delivery

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged, Defective, or Missing Items

Because orders are fulfilled and shipped by third-party manufacturers and suppliers, it is important that you inspect your order promptly upon delivery.

• Damaged or defective items: Must be reported within 48 hours of delivery. Please email us at support@wellnessgearstore.com and include your order number, photos and/or video clearly showing the damage or defect, and a brief description of the issue.
• Missing items: If something is missing from your package, you must notify us within 7 days of delivery. Include your order number and the details of the missing item(s). We will investigate and, if confirmed, send the missing item or issue a refund as appropriate.

Damage or missing item claims submitted outside these windows may not be eligible for resolution.

5. Return Shipping and Fees

Once your return is approved, we will provide instructions on how to send the item back. The customer is responsible for all return shipping costs. Please ship the item within 7 days after approval using a trackable shipping method.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

Outbound shipping charges are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

We are not responsible for items lost or damaged in transit during the return. We recommend using a trackable and insured shipping service.

6. Refunds and Replacements

• Returned items are sent to and inspected by our fulfillment supplier. Once the supplier confirms receipt and condition of the returned item, we will confirm whether a refund or replacement applies.
• Refunds are issued to the original payment method within 7 days after approval and inspection.
• Refund amounts may be reduced for the restocking fee and any missing components, damage, or condition issues.
• If you prefer, we can send a replacement item instead of a refund.
• In cases where the return resolution depends on a third-party supplier or manufacturer's approval, we will communicate any applicable timelines or conditions to you promptly.

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved. Exchange availability may also be subject to third-party supplier or manufacturer stock availability.

8. Non-Returnable Items

We cannot accept returns for:

• Damaged or defective items not reported within 48 hours of delivery
• Missing items not reported within 7 days of delivery
• Non-defective items returned after 30 days of delivery
• Items damaged due to misuse or neglect
• Personalized, custom-made, or perishable goods
• Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
• Gift cards and downloadable digital items

9. Cancellations

• Orders may be canceled before shipment for a full refund.
• Because our orders are fulfilled directly by third-party suppliers, cancellation windows may be limited. Please contact us as soon as possible at support@wellnessgearstore.com or 1-650-252-1619 if you need to cancel. Orders placed after 2:00 PM PST may begin processing the following business day.
• Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting on the Website.

By purchasing from Redwood Basin Digital Media, you agree to this Return and Refund Policy.

For full details, please also review our Shipping Policy, Terms of Service, and Privacy Policy.

Wellness Gear Store
support@wellnessgearstore.com
1-650-252-1619
Redwood Basin Digital Media, 5725 S Valley View Blvd, Ste 5 PMB 196790, Las Vegas, NV 89118, United States
Hours: Monday to Friday, 9 AM to 5 PM PST